Privacy Policy

Effective Date: August 11 2025

Platinum Compound Rx Pharmacy is committed to protecting your privacy and safeguarding your personal health information in compliance with The Personal Health Information Act (PHIA) of Manitoba and Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, as applicable. This Privacy Policy explains how we collect, use, store, and disclose your Personal Health Information (PHI) when you use our online pharmacy and telemedicine services.

1. Our Commitment to Privacy

We recognize the sensitive nature of your personal health information (PHI). We are committed to:

Collecting only the information necessary to provide safe and effective pharmacy and tele-med services.
Keeping your PHI accurate, secure, and confidential.
Allowing you to access and correct your PHI upon request.
Complying with all applicable federal and provincial privacy laws in Canada.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, date of birth, address, phone number, email.
Health Information: Medical history, prescriptions, allergies, and other relevant health details.
Payment Information: Credit card or banking details for billing purposes.
Technical Information: IP address, device information, and browsing data for site functionality and security.

We will collect this information directly from you, your healthcare provider, or your authorized representative, unless otherwise permitted or required by law.

3. How We Use Your Information

Your PHI is used only for purposes directly related to your care and health services, including:

Filling and refilling prescriptions.
Communicating with you, your prescriber, or your healthcare team.
Processing payments and delivering products.
Meeting legal and regulatory requirements.
Improving our website and services.

We will not use your information for purposes unrelated to your care without your express consent.

4. Disclosure of Information

We may share your PHI only when necessary, and only with:

Healthcare Providers: To coordinate your treatment.
Regulatory Bodies: As required by law (e.g., provincial college of pharmacists).
Payment Processors: For billing and insurance purposes.
Service Providers: Who assist in delivering our services and are bound by confidentiality agreements.

We do not sell, trade, or rent your PHI to third parties.

5. Consent

We will obtain your knowledge and consent before collecting, using, or disclosing your PHI, except where otherwise permitted or required by law. By using our services, you consent to the collection, use, and disclosure of your PHI as described in this policy.

6. Security of Information

We use administrative, technical, and physical safeguards to protect your PHI from loss, theft, unauthorized access, disclosure, copying, or modification. These measures include:

Secure servers and encrypted connections (SSL/TLS).
Restricted employee access to PHI.
Password-protected systems.
Secure storage and disposal of physical and electronic records.

7. Access and Correction

You have the right to:

Request access to your PHI.
Request corrections to your PHI if it is inaccurate or incomplete.
Be informed of any disclosures of your PHI.

Requests should be made in writing to our Privacy Officer

8. Retention and Destruction

We will retain your PHI for as long as required by law and our professional obligations. When no longer needed, your information will be securely destroyed or anonymized.

9. Your Rights Under PHIA and PEPIDA

Under PHIA and PEPIDA, you have the right to:

Know why your PHI is being collected and how it will be used.
Limit or withdraw your consent to the collection, use, or disclosure of your PHI, subject to legal requirements.
Complain to the Manitoba Ombudsman if you believe your privacy rights have been violated.

10. Comments

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

11. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

12. Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

13. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

14. Where your data is sent

Data is collected and kept on secure servers within Canada.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your PHI, please contact:

Theresa Mahood (Privacy Officer)
Platinum Compound Rx Pharmacy
1B-2665 Henderson Hwy, East St. Paul, MB R2E 0C4
204-306-4445
platinumcompoundrxpharmacy@gmail.com

If your concern is not resolved, you may contact:

Manitoba Ombudsman – www.ombudsman.mb.ca – 1-800-665-0531

16. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in laws or our practices. The updated version will be posted on our website with the revised effective date.